Terms and Conditions

1.1These Terms apply to all services of the Provider unless an individual contract, order, or separate written agreement provides otherwise.

1.2The individual contract or order determines the specific service, price, start of provision, scope, special parameters, and any deviations from these Terms.

1.3In the event of a conflict between documents, the individual contract or order prevails over these Terms. These Terms prevail over general information on the website, marketing texts, or non-binding communication.

1.4The Client enters into the contract in connection with their business or independent professional activity and does not act as a consumer unless expressly agreed otherwise in writing.

2.1“Provider” means Serhii Shokha, business ID: 55 211 674, with place of business at Lermontovova 911/3, 811 05 Bratislava - Staré Mesto, a natural person - entrepreneur registered in the Trade Register of the District Office Bratislava, No. 110-323868, operating under the Accquix business brand.

2.2“Client” means a person ordering a service from the Provider on the basis of an individual contract, order, or another demonstrable agreement.

2.3“Service” means any accounting, administrative, consulting, one-off, or related digital service provided under the Accquix brand.

2.4“Recurring Service” means a service provided continuously or regularly, especially bookkeeping, record keeping, or monthly accounting processing.

2.5“One-off Service” means a service provided once or for a defined period, especially Accquix Health Check, Accquix Declarations, onboarding, consultation, review of records, or filing of a missing report.

2.6“Digital Documents” are documents, files, exports, statements, invoices, spreadsheets, explanations, and other information delivered by the Client electronically.

2.7“Output” means a document, summary, accounting output, tax form, recommendation, filing confirmation, spreadsheet, or another service result agreed with the Client.

3.1The Provider provides services in a digital, mostly asynchronous, and remote operating model. The purpose of the service is efficient processing of accounting and related documents using digital tools, automation, and standardized workflows.

3.2The specific scope of the service is always determined by an individual contract, order, or e-mail agreement. These Terms by themselves do not create a right to any specific service or price.

3.3Recurring services may include, in particular, single-entry bookkeeping, double-entry bookkeeping, accounting document processing, preparation of annual outputs, monitoring of selected limits, and electronic communication with public authorities, if expressly agreed.

3.4One-off services may include, in particular, a consulting review of records, identification of potential inconsistencies, recommendations for next steps, systematization of existing documents, preparation or filing of selected forms, and other actions agreed in the order.

3.5The Accquix Health Check service is not an accounting audit, expert opinion, professional expert statement, tax advice, or legal advice. It is a consulting service focused on reviewing the state of records, identifying potential inconsistencies, and recommending next steps.

3.6The output from a Health Check or similar one-off service is informational and is based solely on the documents and information provided by the Client.

3.7Unless expressly agreed otherwise, the service does not include tax advisory services under Act No. 78/1992 Coll. on Tax Advisers, legal advice, audit services, expert services, representation during a tax inspection, payroll, inventory accounting, eKasa agenda, cryptoasset processing, or sanctions and export-control matters.

4.1The binding communication channel is the e-mail address stated in the individual contract or order, or another channel expressly designated by the Provider.

4.2Messages sent through Telegram, WhatsApp, Instagram, Threads, Messenger, or similar services, including voice messages, are not considered binding accounting or contractual instructions unless expressly confirmed by the Provider by e-mail or unless the Provider has expressly designated Telegram as a working communication channel for the specific client.

4.3If the parties agree on a phone call or communication outside e-mail, the Client must confirm material instructions and decisions by e-mail. Without such confirmation, the Provider is not liable for inaccurate understanding or incomplete capture of an instruction.

4.4Documents are delivered electronically, especially by e-mail, cloud storage, or another agreed digital tool.

4.5The Provider is not required to continuously monitor cloud storage without an e-mail notification from the Client that a batch of documents is ready for processing.

5.1The Client must provide the Provider with truthful, complete, current, and understandable data, documents, explanations, and cooperation necessary for proper provision of the service.

5.2The Client is responsible for ensuring that their business activity is carried out under the relevant authorizations, that contractual relationships with customers and suppliers are properly set up, and that data stated in invoices, payment platforms, and exports is correct.

5.3The Client is responsible in particular for the correctness of data on the customer country, customer type, B2B/B2C status, VAT ID, place of supply, payment channels, bank accounts, refund transactions, and other data necessary for accounting or tax processing.

5.4The Client must respond to follow-up questions from the Provider generally within 3 business days unless an individual contract or order sets a different period.

5.5The Client must promptly inform the Provider of material changes in their activity, especially VAT registration, hiring an employee, change of payment platforms, creation of OSS/IOSS obligations, use of cryptoassets, creation of inventory records, change of bank accounts, or change of countries of business partners.

6.1Documents must be delivered in digital, readable, and reasonably machine-processable form.

6.2Standard-processable documents include, in particular, separate PDF invoices, readable digital documents, bank statements in the agreed format, CSV/XLSX exports from approved platforms, exports containing date, amount, currency, description, transaction identifier and counterparty, and documents organized according to rules agreed with the Provider.

6.3If technically possible, one accounting document should be delivered as one separate file. Bulk PDF files, unreadable photographs, broken exports, or files without the required structure are not considered standard documents.

6.4The Client is responsible for the authenticity, correctness, and suitability of transforming a paper document into digital form.

7.1Extra-standard work includes, in particular, manual sorting of a large quantity of disorganized documents, splitting bulk PDF files, repairing or cleaning damaged CSV/XLSX exports, reconstructing missing data, manual matching of transactions without identifiers, processing unreadable photographs, retrospective delivery of documents after a batch has been closed, and correcting incorrectly configured exports or invoicing systems.

7.2A higher number of automatically processable transactions does not in itself mean extra-standard work. Extra-standard work is primarily manual intervention caused by incompleteness, unreadability, non-standard structure, or incorrect delivery of documents.

7.3If extra-standard work in the relevant month or order does not exceed 1 hour, the Provider may perform it without separate prior approval if reasonably necessary to complete the service.

7.4If the Provider estimates that extra-standard work will exceed 1 hour, the Provider will request the Client's e-mail approval before continuing with billing according to the agreed hourly rate or individual price. Unless the individual contract, order, or price list sets a different rate, the default hourly rate for extra-standard work is EUR 45 for each commenced hour.

7.5Without the Client's approval, extra-standard work exceeding 1 hour will not be charged, except for a necessary action required to prevent immediate damage or loss of a statutory deadline caused by the Client's action or inaction.

7.6Processing late or bulk-delivered documents. If, in a recurring service, the Client delivers documents for several accounting periods at once or after the agreed monthly deadline, the Provider is entitled to charge a surcharge of 25% of the monthly fee for each late period.

7.7This surcharge reflects the increased processing difficulty, concentration of work in time, and disruption of the Provider's standard workflows.

7.8For late or bulk-delivered documents, the Provider is not liable for meeting original deadlines that depended on continuous, timely, and complete delivery of documents by the Client.

8.1Service deadlines are governed by the individual contract, order, or e-mail agreement.

8.2The Provider's processing period starts only after all prerequisites set out in the individual contract or order have been met, especially after complete documents have been delivered, necessary accesses provided, power of attorney granted if required, and the fee or advance payment paid if agreed.

8.3If the Client delivers incomplete or non-standard documents, the processing period is extended by the time needed for supplementation, correction, or approval of extra-standard work.

8.4A one-off service is considered delivered when the agreed output is sent to the Client's e-mail address or delivered in another agreed manner.

8.5The Client must submit substantive comments on the output of a one-off service within 5 business days of delivery unless an individual contract or order sets a different period. After this period, the output is deemed accepted without reservations.

9.1The service price is determined by an individual contract, order, price list, or separate e-mail agreement.

9.2As of the effective date of these Terms, the Provider is not a VAT payer. If the Provider's tax regime changes, the Provider is entitled to adjust invoicing in accordance with legal regulations.

9.3For recurring services, the fee may be payable monthly in advance or in arrears according to the individual contract. For one-off services, the Provider may require payment of the full price or an advance payment before work begins.

9.4The payment date is the date on which funds are credited to the Provider's account.

9.5In the event of payment delay, the Provider is entitled to suspend the service, not file a statement, or not continue processing if continuing would create disproportionate risk or unpaid work. Suspension due to the Client's delay is not a breach of the Provider's obligations.

9.6The Provider may claim statutory default interest and reasonable costs related to debt recovery.

9.7Adjustment of remuneration when the scope or complexity of services changes. If, during the contractual relationship, there is a material change in the scope or complexity of the Client's agenda requiring increased work effort by the Provider, the Provider is entitled to propose a reasonable adjustment of the monthly fee to the Client.

9.8A material change includes, in particular but not exclusively, the Client's registration as a VAT payer, starting cross-border trading or creation of OSS/IOSS obligations, hiring employees or starting payroll, introducing inventory records or an eKasa system, a significant and lasting increase in the number of accounting items, especially by more than 30% compared with the average, introducing new payment platforms, new business models, or starting to use cryptoassets.

9.9The Provider will notify the Client of the proposed fee adjustment in writing, generally by e-mail, together with the reasons. If the Client disagrees with the new fee, the Client may terminate the contract in accordance with the terms agreed in the individual contract, generally as of the end of the following calendar month.

10.1For recurring services, the Client must deliver documents continuously and by the deadlines set in the individual contract.

10.2If a recurring service includes an annual tax return or financial statements, these outputs are included only under the conditions stated in the individual contract, especially proper duration of cooperation, payment of fees, and timely delivery of complete documents.

10.3Processing of a period before the start of cooperation is not part of a recurring service unless expressly agreed otherwise.

10.4If the scope of the service materially changes during cooperation, especially if the Client becomes a VAT payer, starts using new platforms, starts selling to new countries, hires employees, starts using inventory, eKasa, or cryptoassets, the Provider is entitled to propose a change of price or service scope.

11.1For one-off services, the subject, scope, price, deadline, and output of the service are determined by the order or individual contract.

11.2A one-off service does not create an obligation for the Provider to continuously monitor the Client's further obligations, notify the Client of future deadlines, or provide follow-up support unless expressly agreed.

11.3If, within a one-off service, the Provider files late or missing reports, the Client acknowledges that such filing may result in sanctions or penalties from the relevant authority. The Client bears these sanctions unless they arose from demonstrable fault of the Provider after the service began.

11.4The Provider is not liable for sanctions, fines, or penalties that arose as a result of the Client's past actions, omissions, delayed decisions, or incomplete documents.

12.1The Provider is entitled to perform reasonable AML/KYC verification of the Client to an extent corresponding to the nature of the service, length of cooperation, client risk profile, transaction type, countries of business partners, and requirements of legal regulations.

12.2For recurring accounting services, AML/KYC verification may be a condition for starting cooperation. For one-off services, such as Health Check or Declarations, AML/KYC verification is performed only to a reasonable extent or when the Provider considers it necessary given the risk profile of the case.

12.3Upon request by the Provider, the Client must provide identification data, documents, and explanations necessary to fulfill AML/KYC obligations.

12.4The Provider is entitled to refuse or terminate cooperation if the Client does not provide necessary cooperation, provides untrue data, requests processing of fictitious or illegal operations, or if continued cooperation would create legal, tax, AML, or reputational risk.

13.1Processing of personal data within Accquix services is governed by the Data Processing Agreement (DPA) if the Provider processes personal data as a processor.

13.2When processing personal data for the Provider's own invoicing, own records, AML/KYC, protection of legal claims, and fulfillment of the Provider's own statutory obligations, the Provider acts as an independent controller.

13.3The Provider undertakes to maintain confidentiality regarding all business, economic, accounting, technical, and personal information of the Client learned while providing the service. The confidentiality obligation continues after the end of cooperation.

14.1The Provider is responsible for professional and methodologically appropriate provision of the service within the scope agreed in the individual contract or order, provided that the Client supplied complete, truthful, timely, and standard-processable documents.

14.2The Provider is not liable for incorrectness, untruthfulness, or incompleteness of the Client's documents, incorrect setup of payment and invoicing platforms, incorrect determination of the customer country or type, undisclosed business relationships, or decisions made by the Client based on informational recommendations.

14.3The amount of tax, contributions, additional payment, or other statutory obligation of the Client itself is not considered damage caused by the Provider.

14.4The Provider is not liable for lost profit, indirect damage, consequential damage, reputational harm, business losses, or sanctions arising from the Client's delay or incomplete documents.

14.5To the extent permitted by law, the Provider's liability for damage caused by ordinary negligence is limited to the amount paid by the Client for the affected one-off service or to three times the monthly fee for the month to which the error relates in a recurring service.

14.6This limitation does not apply to damage caused intentionally or to cases where legal regulations do not allow limitation of liability.

14.7Exclusion of liability for third-party systems. The Provider is not liable for damage, delay, or impossibility of performance caused by technical failure, outage, error, or change of functionality of third-party systems outside the Provider's reasonable control.

14.8Third-party systems include, in particular, public administration information systems, including the Financial Administration portal, banking systems, payment gateways, cloud services, API interfaces of the Client's platforms, and other external systems on which digital processing or electronic communication depends.

15.1The Provider delivers outputs to the Client within the scope agreed in the individual contract or order.

15.2The Client must retain originals or legally recognized digital copies of their documents in their own name and at their own responsibility. Retention of working files or outputs by the Provider does not replace the Client's archiving obligation.

15.3The Provider's accounting database, internal settings, templates, automations, processing methodology, and know-how are not delivered to the Client unless expressly agreed otherwise.

15.4The Provider is not required to deliver outputs, exports, or processed documents before full payment of the Client's due debts unless this conflicts with mandatory legal regulations.

16.1Termination of cooperation is governed by the individual contract, order, or these Terms.

16.2The Provider is entitled to terminate or suspend cooperation if the Client repeatedly fails to cooperate, does not pay on time, provides untrue data, cancels necessary accesses or powers of attorney, fails AML/KYC requirements, or requests illegal processing.

16.3Termination of cooperation does not affect the Client's obligation to pay for services already provided, work in progress, or extra-standard work approved under these Terms.

16.4Termination of cooperation and handover of the agenda. After termination of the contractual relationship and full payment of all due debts, the Provider will provide the Client with reasonable cooperation in handing over the agenda within the scope of these Terms, the individual contract, or a separate agreement of the parties.

16.5The Provider will provide an export of the general ledger, subledger, and journal for the processed period in PDF or XLSX format if such outputs are available and relevant given the type of service and the system used.

16.6The Provider will deliver final versions of filed tax returns, statements, and reports prepared within the service and duly paid for.

16.7The Provider is not required to deliver its internal accounting database, accounting software backup, internal settings, templates, automations, methodological procedures, or any other form of its know-how. Only final accounting outputs are delivered.

16.8Cooperation in handing over the agenda will be provided within 15 business days after contract termination and fulfillment of payment conditions unless the parties agree otherwise.

16.9Additional consultations with a new accountant, specific exports, transformation of data into special formats, or other requests beyond the standard handover of the agenda are considered an extra-standard paid service.

17.1Neither party is liable for non-performance caused by force majeure circumstances, especially outages of systems of the Financial Administration of the Slovak Republic, outages of cloud or banking systems, a cyber incident outside the reasonable control of the party, intervention by public authority, pandemic, natural disaster, or sudden legislative change.

18.1The Provider is entitled to reasonably amend these Terms. The new version of the Terms will be published on the Provider's website and marked with the version number and effective date.

18.2For recurring services, the Provider will notify the Client of a material change to the Terms at least 30 days before its effectiveness, if reasonably possible. If the Client disagrees with the change, the Client may terminate cooperation according to the individual contract.

18.3A change to the Terms may not unilaterally change the price, scope, or individual service parameters agreed in the individual contract unless the individual contract provides otherwise.

19.1Legal relationships are governed by the law of the Slovak Republic.

19.2If any provision of these Terms becomes invalid or unenforceable, this does not affect the validity of the remaining provisions.

19.3In case of language versions, the Slovak version prevails.

19.4Disputes will be resolved primarily by agreement, otherwise by the competent court of the Slovak Republic.